Frequently Asked Questions
Everything you need to know about shopping with Allison Izu.
How do I determine my perfect fit?
We specialize in fit for petite frames and beyond. Please refer to our comprehensive Size Guide found on each product page, or contact our stylists for personalized measurements.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.
When will my order ship?
Orders are typically processed within 2-3 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery times vary based on your selected shipping method.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on your location and the weight of your order.
How should I care for my Allison Izu garments?
To maintain the quality and longevity of your clothing, we recommend following the specific care instructions on the inner garment tag. Most of our pieces benefit from cold water washing and laying flat to dry.
Can I change or cancel my order after it has been placed?
We strive to process orders quickly. If you need to make a change, please contact us within 1 hour of placing your order, and we will do our best to accommodate your request.